Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Doorman to join our Concierge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Concierge Department, the Doorman is responsible for providing a friendly and caring welcome to all guests at the hotel entrance according to our service standards in order to ensure guest satisfaction. The Doorman reports to the Assistant Concierge Manager.

As a Doorman, you will be responsible for the following duties:

• Welcomes the guests upon their arrival in a friendly and caring manner according to the Emirates Palace Mandarin Oriental, Abu Dhabi standards and opens hotel door for all incoming guests.
• Opens car door for all guests coming out of a taxi or car, aids with their luggage and brings it to the hotel in an efficient and timely manner to ensure guest satisfaction.
• Handles guest requests in a polite and efficient manner such as calling a taxi or giving directions, refers requests to relevant staff if needed to ensure customer satisfaction.
• Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

As Doorman, we expect from you: 

• Previous experience in the same role in luxury property, resort experience is a plus
• Additional training or certification in hospitality, customer service, or security is an advantage
• Basic proficiency in English (both spoken and written) is required; knowledge of additional languages is a plus
• Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
• Ensures adherence to hotel safety protocols, including monitoring packages, vehicles, and luggage brought into the premises

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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