Guest Arrival & Departure Experience 

• Provide a courteous and professional greeting to all guests, visitors, and patrons at the hotel entrance.
• Open vehicle and hotel doors, assisting guests as needed upon arrival and departure.
• Welcome guests using appropriate greetings and maintain a warm, friendly demeanor.
• Coordinate seamlessly with Bellman and Concierge for luggage handling and guest assistance.

Guest Assistance & Service 

• Provide directions, basic hotel information, and assistance with immediate guest needs.
• Assist guests in obtaining transportation (taxis, ride services, limousines).
• Anticipate guest requirements and offer proactive assistance at all times.
• Recognize VIPs, repeat guests, and long-stay guests, ensuring personalized attention.

Traffic & Entrance Management 

• Manage the smooth flow of traffic at the hotel entrance, ensuring safety and efficiency.
• Guide vehicles to appropriate drop-off and pick-up points.
• Coordinate with Security and Valet (if applicable) to maintain order and safety.
• Ensure the entrance area remains clean, organized, and presentable at all times.

Pre-Opening Responsibilities 

• Participate in training sessions, SOP briefings, and service culture programs.
• Assist in setting up the hotel entrance, porte cochère, and signage.
• Take part in mock operations, service simulations, and workflow testing.
• Support the establishment of arrival and departure standards in line with Mandarin Oriental brand guidelines.

Coordination & Communication 

• Maintain clear communication with Front Office, Concierge, Bell Desk, and Security.
• Inform relevant teams of guest arrivals, special requests, and VIP movements.
• Ensure smooth coordination during peak periods, group arrivals, and events.
• Report any guest concerns, feedback, or unusual observations promptly.

Guest Relations & Brand Representation 

• Uphold Mandarin Oriental’s philosophy of intuitive and anticipatory service.
• Maintain professional grooming, posture, and demeanor at all times.
• Engage guests politely while respecting their privacy and space.
• Deliver a memorable and refined first impression of the hotel.

Safety, Security & Compliance 

• Monitor guest and vehicle movement at the entrance for safety and security.
• Report suspicious activities or incidents immediately to Security.
• Follow all hotel safety, security, and emergency procedures.
• Ensure compliance with hotel policies and brand standards at all times.

Qualifications & Experience