Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Doorperson / Groom is responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests and completes other responsibilities that will enhance the guest’s experience.

Duties & Responsibilities:

• Assists with luggage, suitcases, etc. giving attention to guest assistance in a courteous, swift, and proactive manner.
• Maintains a pleasant disposition with the aim of providing undivided attention to each guest.
• Adheres to guests' checking in and checking out procedures pertaining to the handling of luggage.
• Assists guests arriving and departing through means of welcoming, luggage assistance, providing directions, etc.
• Observes guests and anticipates guest needs.
• Has full knowledge of all resort services, hours, and locations around the resort.
• Assists in directing guests, answering questions, and relaying messages to the Front Service/Concierge Manager in case of not knowing how to support the guest’s needs.
• Carries out proper hand-over to other shifts handling the guest, ensuring the guest preferences are always followed through.
• Completes other projects and responsibilities as assigned by his Manager.

Qualifications / Experience:

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Experience in a Groom position in a luxury hotel/resort.
• Valid driver's license is mandatory.
• Fluency in English. Greek or any other additional language will be considered as a plus.
• Availability to work in rolling shifts, as well as on weekends and bank holidays.

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Complimentary meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.