Mandarin Oriental Downtown, Dubai is looking for a Duty Manager – Arabic Speaker to join our Front Office team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.  

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery.  

Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027. 

About the job 

Based at the Mandarin Oriental Downtown, Dubai within the Front Office department in Dubai, the Duty Manager is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Duty Manager is the custodian of guest opportunities and resolve them in a timely and professional yet satisfactory fashion. Duty Manager reports to the Assistant Front Office Manager. 

As a Duty Manager, you will be responsible for the following duties:  

• Represents the hotel professionally and ethically, ensuring smooth Front Office operations in the absence of the Front Office Manager and maintaining service quality, safety, and guest satisfaction. 

• Oversees daily reception activities including check-ins, check-outs, billing inquiries, guest complaints, and ensures personalized service aligned with Mandarin Oriental standards. 

• Handles crisis management, operational decisions, and incident resolution while maintaining accurate Duty Manager logbooks and communication with department heads. 

• Supports training, performance reviews, and motivation of team members; ensures adherence to LQE standards, data security, cashier controls, and up-selling initiatives. 

• Fosters a positive work environment by promoting teamwork, open communication, conflict resolution, and continuous colleague development. 

• Enhances guest relations by creating memorable experiences, managing feedback effectively, and ensuring exceptional service delivery across all guest touchpoints. 

As a Duty Manager, we expect from you:  

• Senior High School qualification required; Hospitality or Hotel Management degree preferred. 

• Minimum 2 years’ experience in a 5-star hotel, including at least 1 year as a Duty Manager. 

• Proficient in Microsoft Office, PSMS, Alice, Alliants, HotSoS, and Rex systems. 

• Middle East and hotel pre-opening experience considered advantageous. 

• Strong leadership, communication, and interpersonal skills with ability to perform under pressure. 

• Excellent guest service orientation, attention to detail, and multitasking abilities; Arabic language skills are required. 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free. 

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability. 

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