As Duty Manager, you will be responsible for the following duties: 

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE is delivered and a smooth and successful operation is carried out in these areas daily
• Co-ordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Co-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Co-ordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by FOM
• Uphold FLHSS procedures
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
• Attend scheduled meetings.
• Perform any other duties as assigned by Superior.
• Ensure that standard, policies and procedures are maintained
• Responsible for overall cleanliness of the hotel
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Co-ordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments 
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• Do physical check of the rooms of expected check out guests if the guest has not checked out by the scheduled time with DND sign.
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary

As Duty Manager, we expect from you: 

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Rooms Division

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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