Mandarin Oriental, Costa Navarino is looking for an E-Concierge Coordinator to join our Guest Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Guest Experience Department in Pylos, Messenia, Greece, the E-Concierge Coordinator is responsible for the communication between the guests and the resort before, during and after their stay. The E-Concierge Coordinator reports to the Senior E-Concierge Assistant Manager.

As E-Concierge Coordinator, you will be responsible for the following duties: 

• Supports Mandarin Oriental's philosophy, ensuring guest satisfaction and quality experiences.
• Answers calls promptly, greets callers warmly, and ensures accurate and timely information delivery.
• Takes restaurant reservations and delivers wake-up calls as requested, maintaining clear communication.
• Responds to all guest requests within specified times and maintains confidentiality of guest information.
• Provides detailed information about hotel services, local attractions, transportation, and bookings.
• Manages guest profiles, maintains updated records, and ensures smooth coordination of services and requests.

As E-Concierge Coordinator, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Minimum of 2 years' concierge experience.
• Fluency in English and in Greek. Any other additional language will be considered as a plus.
• Knowledge of Costa Navarino area will be considered as a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen, as well as transportation to and from the resort.
• Three complimentary meals per day at our Colleague restaurant.
• Private Medical Insurance.

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