F&B Training Manager

Mandarin Oriental Jakarta is looking for a F&B Training Manager to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the F&B Training Manager is responsible for The F&B Training Manager is responsible for, but not limited to, supporting the effective planning, coordination, and delivery of training programs, and learning & development initiatives. This role plays a key part in building colleague capability, supporting career growth, and fostering a culture of continuous learning aligned with the hotel’s service and brand standards. The F&B Training Manager reports to the Director of Food & Beverage.

As F&B Training Manager, you will be responsible for the following duties:

1. F&B Training Coordination & Program Development

• Support the setup of all Food & Beverage Training facilities, including service tools, training stations, menus, SOPs, and materials for training sessions.Design, coordinate, and implement F&B-specific training programs aligned with Mandarin Oriental Hotel Group (MOHG) standards and F&B brand positioning.
• Deliver learning sessions in a creative, practical, and engaging environment, including but not limited to:
• F&B Orientation and Short Orientation
• F&B Orientation : Full onboarding for new F&B colleagues
• Short Orientation : Daily workers & Cross exposure colleague
• On-the-Job Training (Service, Bar, Banquet, Stewarding)
• Legendary Quality Experiences (LQE) – F&B Focus
• Group Training Techniques and Service Simulations
• Conduct live service observations and evaluate F&B colleague performance during training and operations, providing structured feedback and coaching to improve service delivery, product knowledge, and guest engagement.

2. F&B Trainee Management

• Coordinate and manage F&B interns across all outlets and banquet operations, including intake, orientation, rotation planning, and ongoing coordination with L&D Department, F&B Department Heads and Outlet Managers.

3. Service Quality, Learning Matrix & Reporting

• Monitor, track, and report F&B LQE performance, service standards compliance, and guest experience indicators.
• Consolidate, analyze, and communicate LQE full audit  and guest feedback results relevant to Food & Beverage, ensuring clear follow-up actions with outlet teams.
• Inspection, service audits, and corrective action follow-ups related to Food & Beverage operations.

4. F&B Learning & Development Administration

• Develop and maintain F&B Learning & Development Plans and On-the-Job Training (OJT) frameworks for all F&B colleagues across service, bar, banquet, and supervisory levels.
• Co-developing training plans : Work with L&D to design F&B Learning & Development plans and OJT frameworks aligned with brand standards
• Share real operational needs, service challenges, and skill gaps across service, bar, banquet, and supervisory levels.
• Ensure training content meets corporate standards, compliance requirements
• Partner with L&D to track completion, competency progress, and on-the-job application, providing feedback for continuous improvement.
• Support the preparation and execution of monthly and annual F&B training calendars, ensuring coverage across all outlets, shifts, and service periods.
• Maintain and organize the F&B Learning & Development Matrix, ensuring training tools, service equipment, manuals, and digital resources are up to date and operational.
• Actively support and embed MOHG’s Mission, Guiding Principles, and Legendary Quality Experiences across all F&B touchpoints.

5. General & Cross-Functional Support

• Represents the Food & Beverage function in assigned F&B and cross-functional meetings (including HACCP, RMC, Leaders Meetings, and Service Quality forums) in the absence of the Director of Food & Beverage or F&B leadership; collaborates with the operation team to identify operational training needs, align training initiatives with business priorities, and support the effective implementation and follow-up of agreed training actions.
• Support the Director of Food & Beverage and F&B leadership by undertaking additional tasks, service initiatives, and quality improvement projects as required, in line with operational needs.

As F&B Training Manager, we expect from you:

Educational Background

• Bachelor’s degree in Hospitality Management, or related field.

Experience

• Minimum of 2 years of progressive experience in Learning & Development/Hospitality Managerial Level, preferably within the hospitality industry.
• Experience in designing, delivering, and evaluating training programs and learning initiatives.
• Comprehensive knowledge of internal departmental operations across the organization.

Skills & Competencies

• Exceptional organizational and multitasking skills with the ability to manage multiple learning programs effectively.
• Exceptional interpersonal skills with the ability to interact across all levels of the organization.
• Proven ability to collaborate, exchange ideas, and work towards shared solutions.
• Strong communication skills—both written and verbal.
• High level of discretion and confidentiality in handling colleague development information.

Technical Proficiency

• Computer literacy in Microsoft Office applications including Word, Excel, PowerPoint, Teams, and Outlook.
• High level of discretion and confidentiality in handling colleague development information.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

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