Bell Captain

Mandarin Oriental, Tokyo is looking for a Bell Captain to join our Bell team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Bell Department in Tokyo, the Bell Captain is responsible for daily operation as a person in charge of Bell Desk. And knowing all about Bell tasks which is able to control and train other Bell colleagues as well in order for overall guest satisfaction including initiating contact with the guests entering the hotel and creating a delightful arrival and departure experience.

The Bell Captain reports to Front Service Manager.

As Bell Captain, you will be responsible for the following duties:

• Having knowledge for all bell tasks and drive the colleagues (including Senior Bell Attendant) to the right way to delight our guests
• Having whole knowledge of SOP in respective area and duly coach the colleagues
• Upholds and drives our LQEs through daily actions; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.
• Is dedicated to meeting the expectations and requirements of internal (colleagues) and external customers
• Is good at establishing clear directions and sets stretching goals
• Create proper planning for daily operation and provides challenging and stretching tasks and assignments
• Is cool under pressure even tough situation
• Responsible for communicating with Front Service Manager and relative Section   Manager in case any incident
• Responsible for creating monthly/daily roster which is based on business level
• Responsible for controlling daily overtime which is based on occupancy
• Responsible for proper ordering for consumption items and managing the stock in weekly or monthly basis

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?