Floor Supervisor 

Mandarin Oriental, Tokyo is looking for a Floor Supervisor to join our Housekeeping team. 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji. 

About the job
Based at the Mandarin Oriental, Tokyo / within the Housekeeping Department in Tokyo, the Floor Supervisor is responsible for ensure the cleanliness of guest corridors, guest rooms and back of the house areas are of the highest calibre and meets the established standards. Supervisor should be responsible for the supervision of the room attendants on the floors and follow up with guest special requests.
The Floor Supervisor reports to Housekeeping Manager / Assistant Housekeeping Manager.

As Floor Supervisor, you will be responsible for the following duties: 
•    Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies.
•    Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
•    Distribute master key to attendant and fill out the form
•    Update SMS status VI room to VC
•    Assign attendant on REX and make assignment then FL SPV check sheet
•    Attend morning briefing with attendant at 9:50 and inter section briefing with runner, coordinator, public attendant, laundry attendant at 10:00
•    Check the wash machine and records
•    Order linen
•    Inspect all vacant and occupied rooms to check standards of cleanliness, missing guest amenities and/or supplies. Find out any problems of the room attendants and follow up. Average 15minutes to inspect room (Vacant and Stay over rooms 35rooms as maximum)
•    Mini bar check during the inspection
•    Confirm the assignment, 10 to 15 assign changes happen daily. Provide information for all room attendants and new changes from the daily Housekeeping operation.
•    Resolve the trace by HSK/d
•    Ensure all departure rooms are checked and released promptly for re-let.
•    Inspect all hotel rooms carefully ensuring that all special requests and amenities have been observed.
•    Ensure all occupied and arrival rooms have performed turndown service after 17:00.
•    Spot check room attendants and ensure that proper cleaning procedures and steps are taken at all times.
•    Report DND and Pick Up rooms to Coordinator
•    Follow up on all guest requests and provide prompt service in timely limited.
•    Supervise all special projects, including mattress turning, renovations and general cleaning in the hotel.
•    Provide on-the-job training and identify training needs.
•    Evaluate room attendants’ performance appraisal as required.
•    Check daily for maintenance condition, make work orders for repairs and follow up for prompt service.
•    Ensure supplies are correctly ordered, properly stored and re-used as directed to avoid wastage, 
•    Ensure the record for the mini bar consumption and posting data
•    Create the takeover sheet and floor assignment sheet for the following day
•    Assist with general inventories.
•    Responsible for the cleanliness of the floor pantry, keeping it clean, tidy and hygienic at all times.
•    Read the log book daily. Write down any special requests or messages onto housekeeping log books to follow up daily events.
•    Inform the coordinator of any unusual events as soon as possible.
•    Assist to evacuate in-house guests during fire evacuations.
•    Ensure all equipment are in good condition and working order.

Our commitment to you 
•    Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
•    MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
•    Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
•    A competitive salary and benefits packages 
•    Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
•    Labour Insurance Plan
 
We’re Fans. Are you?