Mandarin Oriental, Barcelona is looking for a Night Front Desk Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job
Based at Mandarin Oriental Barcelona, the Front Desk Agent night is responsible for delivering a legendary arrival and departure experience while handling guest needs efficiently and professionally. The Front Desk Agent reports to the Front Desk Manager and works closely with the Front Office Supervisor.

As Front Desk Agent Night, you will be responsible for the following duties:

• Greet and escort guests promptly to their rooms when needed.

• Perform all Mandarin Oriental standards for arrivals and departures according to the Legendary Quality Experience.

• Operate the PBX system as required.

• Manage and balance the cash drawer in accordance with MOHG Controller’s manual.

• Verify cash float accuracy at the start and end of shifts.

• Address guest preferences based on profile history and ensure personalized service.

• Communicate hotel features and services tailored to each guest's needs.

• Stay updated with hotel procedures by attending daily briefings and reviewing internal communications.

• Provide exceptional guest service throughout the entire guest journey, from check-in to check-out.

• Coordinate with Concierge, Housekeeping, PBX, Reservations, and Room Service teams.

• Manage guest correspondence, messages, and mail.

• Liaise with Night Audit and Accounting to ensure accurate financial and billing information.

• Assist guests in the lobby and maintain a welcoming presence.

• Prepare daily arrival and departure materials (welcome cards, registration, limo services, etc.).

• Ensure proper handling of in-house guest invoices and next-day group arrangements.

• Oversee incoming reservations outside of Reservations team hours.

• Perform accounting-related tasks such as balance checks, payouts, and receipt reviews.

• Carry out any other reasonable duties assigned by hotel management.

What we are looking for:

• A strong customer orientation and passion for service.

• Team spirit and openness to multicultural environments.

• A committed and professional approach to work.

• Responsible, reliable, and detail-oriented.

• Minimum 2 years of experience in a luxury hotel.

• Good level of English and Spanish.

• Excellent interpersonal and problem-solving skills.

• Ability to remain calm and courteous under pressure.

Our commitment to you

• Learning & Development: Unique training programs designed to support your growth.

• MOstay: Complimentary stays and special rates for you and your loved ones at Mandarin Oriental properties worldwide.

• Health & Wellbeing: Wellness programs and benefits to support your work-life balance.

Benefits:

• Weekly changing menus in our staff canteen.

• Access to an online learning platform for training and development.

• Clean and ironed uniforms provided by our laundry team.

• A young, dynamic, and multicultural work environment.

• Complimentary stays and exclusive staff rates.

• Free coffee and tea at our Coffee Corner.

• Electric kick scooter & bike parking.

• Staff parties and team-building events throughout the year.

• Internal mobility and professional growth opportunities.

• Weekly free physiotherapy sessions.

• Your birthday off to celebrate however you wish.

Mandarin Oriental is an equal opportunities employer.

We value the unique perspectives, backgrounds, and experiences that everyone brings. We are committed to creating a workplace free of discrimination and full of opportunity.

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