As Front Desk Officer, you will be responsible for the following duties:
Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE
Ensure effective implementation of the IMS policy and procedures
Ensure continuous training and awareness of the IMS system
Ensure OTPs are monitored and acted upon
Ensure operational compliance to legal regulations and other requirements
To assist Front Office Department to communicate with other department as required
To be a key person of the Front Office day to day smooth operation by spontaneously look for the needs by the team
To coordinate with other departments to obtain the guest preference and input into the guest history
Gather feedback from Front Office department regarding to the operation improvement and report to the Front Office management team
To support Front office for the preparation of regular departmental training
As Front Desk Officer, we expect from you:
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
A minimum of 2 years of experience working in a 5-star hotel environment or related experience in Rooms operations
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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