Front Office Agent

Mandarin Oriental, Munich is looking for a Front Office Agent (m/f/d) to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Munich is located in a quiet street in the Old Town of Munich, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.

About the job

Based at the Mandarin Oriental, Munich the Front Office Agent is responsible for smooth operations at our Front Office. The Front Office Agent reports to the Front Office Manager.

As Front Office Agent, you will responsible for the following duties:

• creating outstanding arrival and departure experiences
• assisting with billing and invoicing
• taking personal care of our guests during their stay
• ensuring compliance with health and safety regulations
• handling incoming telephone calls

As Front Office Agent, we expect from you:

• first experiences in a similar position and in a luxury environment
• the spirit to exceed expectations and a strong attention to detail
• a harmonious and humble soul and attitude
• knowledge of Guest Service related IT&T systems
• excellent communication skills in German and English; other language skills are advantageous
• a focus on our customers

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Guaranteed additional Vacation Day on the Day of Your Birthday and one additional vacation day for every 5 years of service
• In addition to fair working conditions, we offer a variety of small benefits that make everyday work more enjoyable – including complimentary beverages as well as small, regular tokens of appreciation and gifts.
• Our passion for hospitality is also reflected in additional benefits, such as special offers and discounts at nearby restaurants and hotels.

We’re Fans. Are you?