Front Office Agent

Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience.

As a Receptionist you will play a key role in creating a first impression for our guests. Your professionalism, presentation and communication skills will be key to this position.

The main focus of your job will be:

• Responsibility for providing a warm welcome to our guests.
• Ensuring a flawless check-in/check-out process
• Answering incoming phone calls
• Taking care of guests during their stay
• Administration related to the running of the reception
• Independence and proactive approach

What we expect from you:

• Experience in a similar position in a five-star hotel environment
• Very good knowledge of English at a communicative level; other language skills are an advantage
• Professionalism and pleasant demeanour
• Great attention to detail and a desire to exceed guest expectations
• Computer skills (MS Office)
• Willingness and flexibility to work in shift work

How we will reward you:

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work. Here are a few that will definitely bring you joy:

• MyDays - five extra days off per year (after completing your first year with us)
• Free lunch and dinner in the hotel canteen
• Candidate referral bonus 25,000 CZK
• MoComp - free stay for 3 - 5 nights at any hotel in the Mandarin Oriental network
• Transport allowance (50% of the price of the annual Prague Ticket)
• MultiSport card allowance
• Learning and development - the opportunity to use our training activities and development plan to build your career at Mandarin Oriental
• International transfer opportunities within the Mandarin Oriental Group
• Pleasant working environment in the heart of Prague in Mala Strana and many more...

ELIGIBILITY TO WORK IN CZECH REPUBLIC

Please note, all candidates applying for this role must have obtained the work permit in Czech Republic or European Union. Documented evidence of eligibility will be required from candidates as part of the recruitment process.