Mandarin Oriental, Costa Navarino is looking for a Front Office Supervisor to join our Guest Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Guest Experience Department in Pylos, Messenia, Greece, the Front Office Supervisor is responsible for supervising the Front Office operations. The Front Office Supervisor reports to the Front Office Assistant Manager.

As Front Office Supervisor, you will be responsible for the following duties: 

• Creates strategies, duties and responsibilities of Front Office colleagues and ensures that work processes are in a logical order.
• Ensures that Legendary Quality Experiences, policies and procedures are properly understood and followed through.
• Makes courtesy calls, observes guests and anticipates guest needs.
• Utilizes tablets and briefing reports to ensure proper communication with guests.
• Maintains a positive, friendly demeanor always.
• Attends training sessions and meetings as and when required.

As Front Office Supervisor, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Minimum of  1 year experience in a similar position in a luxury hotel/resort.
• Fluency in English and in Greek. Any other additional language will be considered as a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen, as well as transportation to and from the resort.
• Three complimentary meals per day at our Colleague restaurant.
• Private Medical Insurance.

We’re Fans. Are you?