Mandarin Oriental, Costa Navarino is looking for a Group & Events Sales Executive to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at the Athens Offices and the resort of Mandarin Oriental, Costa Navarino within the Sales & Marketing Department, the Group & Events Sales Executive is responsible for the handling of all Groups and Events inquiries of the resort with their main responsibilities evolve around inquiries’ qualification, proposal creation and submission according to standards, booking system management and conversion. The Group & Events Sales Executive supports all sales efforts by providing market research, analysis, and support to the Commercial team to enhance knowledge around segments related to Groups and Events. The Group & Events Sales Executive reports to the Director of Sales.

As Group & Events Sales Executive, you will be responsible for the following duties: 

• Assist the Commercial Director, Director of Sales and Sales Managers in managing and maximizing revenues from existing and potential Groups and Events by handling inquiries that come from various channels.
• Is in charge of qualifying, handling, organizing, negotiating & planning of upcoming groups and events, including but not limited to Wedding groups, Incentives, Exclusive Buyouts, Private Dining contracted events, Golf groups.
• Assist the management in identifying opportunities to maximise revenue opportunities by upselling and offering enhancements to create outstanding group experiences and events.
• Assist with the marketing presentations and promotional tools, templates and flyers related to Groups and Events Sales actions for local and international markets, including but not limited to Weddings, Incentives & more.
• Proactively handle new Group & Events Sales enquiries, distributes, if needed, to the right Salesperson based on Market and sells the resort’s facilities.
• Offer our guests/clients the highest level of service and attention, exceeding their expectations, where possible, thus building customer and brand loyalty.
• Ensure that Delphi activities related to conversion are kept up to date daily including all necessary information and data.
• Conduct show rounds to travel trade industry partners, VIP customers interested in familiarizing themselves with the property and support the Director of Sales, Sales Manager and Director of Commercial Strategy in show rounds, Familiarisation trips and other customer engagement activities.
• Manage the Groups & Events system, support the Sales Team in the creation of Groups & Events Contracts, update Billing and oversee the Group’s post departure processes including but not limited to payments’ closures and feedback collection.
• Manage and coordinate all meetings and events in the hotel, from enquiry stage through to the end of the event.
• Conduct efficient conversion of inquiries into confirmed bookings.
• Ensure a clear and effective line of communication is maintained with the on-property hotel teams.

As Group & Events Sales Executive, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• 2 years' experience working in a similar position within the hospitality industry.
• Bachelor’s Degree or equivalent in Hospitality, Events Management, or similar.
• Advanced knowledge of Delphi Fdc. Salesforce.
• Strong computer literacy including but not limited to Microsoft Office, Word, PowerPoint, Excel.  Digital imaging knowledge is preferable.
• Strong numerical skills.
• Skills in Inventory management systems and Groups/Events management systems will be considered a plus.
• Fluency in English & Greek.
• Ability to share time between our Athens office (November – March usually) and the resort in Costa Navarino – Pylos area (April – October).

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Private Medical Insurance.

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