Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike. 

About the job  

The Group Operational Risk Manager (GORM) supports the Group Director and Senior Operational Risk Manager in developing, implementing, and maintaining the Group’s Security, Safety, Business Continuity Management (BCM) systems, with a strong focus on digital innovation, system design, and project development. The role is based in Hong Kong and covers global operations.
 

Key Responsibilities:
 

System & Design

Collaborate with Technical Services on security system design for new builds, renovations, and rebranding.
 

Oversee Access Control, CCTV, Security Control Rooms, and Fire Command Centres.
 

Implement and maintain security innovations and digital platforms (e.g., GSIICS, CENTRAL/MONET).
 

Guide hotel security teams on system implementation and compliance.

Development & Projects
 

Lead digitalisation initiatives to streamline operational risk and security processes.
 

Develop and enhance BCM and crisis management materials.

Support pre-opening and rebranding projects with security planning and training.
 

Liaise with external consultants, law enforcement, and internal departments.

Administration & Support
 

Maintain and update security manuals, training materials, and knowledge platforms.
 

Monitor incident reporting systems and ensure data integrity.

Generate reports, manage audits, and support budget planning.

Key Relationships
 

Internal: Technical Services, Finance, Legal, IT, F&B, Spa

External: Consultants, Contractors, Local Authorities, Trackforce

Success Profile

Strong customer focus, results-driven, and process-oriented.

Skilled in problem-solving, communication, and team leadership.

High integrity, humility, and composure under pressure.

Effective time and project management.
 

Mandatory Requirements:

5+ years of experience in compliance, operational risk, or project development.

Bachelor’s degree in any discipline.

Fluent in English and Chinese.

Experience in hospitality or large-scale organizations.

Understanding of security systems and compliance.

Desirable:

Background in compliance, development, or operational risk.

High execution capability and creative thinking.

Our commitment to you  

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
 

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 
 

Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 
 

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.