Guest Service Centre Agent

Conservatorium Hotel is looking for a Guest Service Centre Agent to join our Guest Services team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026.

As Guest Service Centre Agent, you will be responsible for the following duties:

• Manage calls, handle inquiries, and personalise guest amenities, all from behind the scenes.
• Be the primary point of contact for all incoming calls and messages, both external and internal, ensuring a warm and professional interaction with our guests.
• Your responsibilities include answering enquiries, forwarding calls, and providing accurate information to assist our guests effectively.
• Manage various requests such as making restaurant reservations, handling item enquiries for in-house guests, and taking Room Service orders, with the opportunity to suggest enhancements and additional features to elevate the overall guest experience.
• Delight guests by arranging thoughtful amenities, which you will help personalise, ensuring that guest rooms are customised with a variety of available options to enrich their stay.

As Guest Service Centre Agent we expect from you: 

• Strong sense of responsibility, accuracy in tasks and a focus on service excellence;
• Preferred experience in a luxury hotel or high-end customer service environment;
• Excellent fluency in both Dutch (mandatory) and English;
• The ability to work independently while also collaborating well with colleagues;
• Experience with Opera system and a third language is beneficial.

Our commitment to you:

• A salary in scale IV of the Dutch Horeca CAO;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers;

Discover your role within our luxury hotel:
The Conservatorium hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.

Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

We’re Fans. Are you?