Mandarin Oriental, Singapore is looking for a Guest Services Assistant (Doorman/Bellman) to join our Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.
About the job
Based at Mandarin Oriental, Singapore within the Concierge Department in Singapore, the Guest Services Assistant is responsible in assisting guests with luggage handling, deliveries, errands, flag duties, and lobby services to ensure smooth arrivals and departures while maintaining excellent guest service and standards. The Guest Services Assistant reports to the Chef Concierge.
As Guest Services Assistant (Doorman / Bellman), you will be responsible for the following duties:
Handle guests' luggage on arrivals, departures and storage
Do internal dispatch of mails / faxes / items
Collect delivered items from Security/ Purchasing Department
Perform packing service of guests' items
Hoisting/Lowering of flags when necessary daily
Control the canopy lights at the driveway daily & as and when necessary
Do outside errands / taking of guests to destinations (eg clinic /shops etc)
Assist guests with luggage while at the lobby
Opening of doors at the lobby / assist with the elevators
As Guest Services Assistant (Doorman / Bellman), we expect from you:
Must be able to stand for long hours
Warm customer service and enjoys meeting people
Good communication and interpersonal skills
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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