Mandarin Oriental, Doha is looking for a Guest Services Supervisor to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
About the job
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Services Supervisor will meet and exceed guest expectations by providing effi-cient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Supervisor will run the daily operations of the reception desk. The Guest Services Supervisor will assist the Front Office Management team in running daily shifts when needed. The Guest Services Supervisor reports to the Assistant Front Office Manager.
As Guest Services Supervisor, you will be responsible for the following duties
Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
Support the Assistant Manager - Front Office when required to train colleagues in accordance with the applicable standards and policies.
Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
Assure the back and front of house areas of the Reception are clean and tidy at all times.
Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant Manager - Front Office
Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
As Guest Services Supervisor, we expect from you
Minimum 2 year of experience working in a 5-star hotel environment
A minimum of 1 years of Front Office experience
Previous experience working in the Middle East Region is an advantage
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
Effective verbal and written communication skills in English. Arabic is an advantage
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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