• Responsible for maintaining the Legendary Quality Experience – LQE • Ensure sufficient manning in Front Office appropriate to operational demand • Ensure staff’s punctuality, uniforms, personal hygiene and grooming standards • Continuously monitor staff performance and provide on-the-job guidance • Follow up guest comments to establish solutions appropriate to problems highlighted and motivate colleagues to take ownership of their work and follow ups. • Conduct daily briefing of information important to the smooth operation of Reception and hotel. Encourage staff to focus on objectives beneficial to the guest processes • Assist with the recruitment of new staff and career development of current colleagues • Ensure multi-skilling is achieved through the task at Front desk, Guest Relations, Concierge etc • Provide support to Guest Services Agent during full-house situations and liaise with Duty Managers regarding problems resulting from “sell-out” nights • Maintain a high profile role within the front desk and lobby area so as to be an approachable member of the hotel • Attend meetings pertaining to Front Desk operations and remain up-to-date with new innovations within the hotel • Ensure that Front Desk staff work in a clean and tidy manner, according to hotel policies and standards • Co-ordinate with other departments such as Room Service (room amenities) and Housekeeping (rooms assignment and set up) to ensure smooth running of the operation and inter-departmental cooperation
Mandarin Oriental, Hong Kong is looking for a Technical Officer to join our The Engineering team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embr...
Mandarin Oriental, Hong Kong is looking for a Telecommunications Officer to join our Exceptional Experience Centre team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting r...
Un oasis en el corazón de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicación conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoración elegante ...
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