Mandarin Oriental, Costa Navarino is looking for an Villa Manager to join our Guest Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino in Pylos, Messenia, Greece, the role of Villa Manager requires a dedicated hospitality expert with a passion for service excellence, energy and high commitment along with strong leadership skills, and an understanding of the unique needs of high-profile guests. He/she leads a team of Villa Ambassadors ensuring exceptional service every day and handling special requests from guests. Reporting to the Director of Rooms, he/she works closely with other hotel departments, ensuring smooth communication and collaboration, continuously elevating service standards through innovation and attention to details.

As Villa Manager, you will be responsible for the following duties: 

• Compliance & Standards: Follows Mandarin Oriental Legendary Quality Experience (LQE) standards and Forbes quality standards.
• Guest Service & Requests: Oversees the personalized service for ultra-high-net-worth guests, catering to their preferences and unique requirements.
• Staff Supervision & Training: Conducts on-the-job and development training for Villa Ambassadors, evaluates their performance, and ensures efficient and high-quality service processes.
• Maintenance & Inventory Control: Inspects Villas, reports repairs to engineering department, manages premium amenities, gifts, and guest preferences.
• Quality & Safety Checks: Ensures Villas are impeccably maintained to meet the highest luxury standards
• Communication & Issue Resolution: Attends briefings, reports complaints or emergencies, and ensures seamless shift handovers.

As Villa Manager, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Minimum 2-3 years experience in Guest Relations and/or as a Butler in a luxury hospitality environment.
• Degree in Hospitality Management or relevant.
• Fluency in English verbal &  written.
• Strong command of Microsoft Office.
• Night shifts included.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen, as well as transportation to and from the resort.
• Three complimentary meals per day at our Colleague restaurant.
• Private Medical Insurance.

We’re Fans. Are you?