Mandarin Oriental, Hong Kong is looking for a Head Host/Hostess - Terrace Boulud to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Head Host/Hostess - Terrace Boulud is responsible for ensuring the highest quality of guest experiences, on and offline, pre and post arrival within F&B. Also be a F&B Ambassador to build strong rapport with F&B’s regular and VIP guests. The Head Host/Hostess - Terrace Boulud reports to the Restaurant Manager - Terrace Boulud.

As Head Host/Hostess - Terrace Boulud, you will be responsible for the following duties:

• Oversee the F&B guest experience on and offline, pre- and post-arrival

• Support the Restaurant Manager in leading and overseeing the hostess teams in any aspect

• Build strong rapport with new and existing, regular and VIP guests in F&B and act as F&B Ambassador

• Provide administrative support and assist with creating business analysis and reports to find ways to improve and ensure both business levels as well as guest satisfaction

• Be responsible for the overall SevenRooms operation and related topics, including but not limited to, booking management, guest database ownership and management and related trainings

• Be the key communication point to maintain transparent communication and to optimize the F&B reservation flow and yield

• Review and manage F&B’s inventory (available tables), review availabilities and communicate to all necessary departments, outlets, and reservations centre, to optimize yield

• Assist Restaurant Manager to oversee strategic partnerships as well as promotional offers across F&B and their production along side any other Sales & Marketing related matters

• Follow up on any sales leads and revert to the client within 24 hours

• Prepare, check and issue BEOs on a timely basis and to communicate any changes via amendments sent out immediately once there are changes

• Perform any other reasonable duties as required by your department head from time to time

As Head Host/Hostess - Terrace Boulud, we expect from you:

• At least 3 years of relevant working experience in similar capacity in hotel Food & Beverage, preferably with pre-opening experience in a luxury hotel

• Strong professional presentation and decorum in all guest interactions

• Exceptional guest service skills, with sophisticated verbal and written communication abilities

• Fluent in English, knowledge of other languages is a plus

• Passion for providing memorable guest experiences through attentive and personalized service

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?