Hostess All Day Dining Cinnamon

Mandarin Oriental Jakarta is looking for a Hostess to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Hostess All Day Dining Cinnamon is responsible for welcoming the guest, but not limited to attentive and personalized service, handling restaurant reservation with all details and presenting menu knowledge with confidence, accurately taking and processing orders, and table management based on reservation. The Hostess All Day Dining Cinnamon reports to the Restaurant Supervisor/ Assistant Restaurant Manager / Restaurant Manage.

As Hostess All Day Dining Cinnamon, you will be responsible for the following duties:

1. Operational & Service Standard

• Able to greet, escort, seat and giving fond farewell to the guests in a friendly, professional, and courteous manner.
• Able to handle reservations during day-to-day operation, and festive seasons in friendly, professional and courteous manners.
• Able to manage table arrangement by the reservation.
• To collect and updating Guests’ database, Fans of MO
• To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally​

 2. Communication 

• Professional guest interaction to greet guests, describe the dishes to the guest, answering any questions they may have about the food or beverages.
• Communicate all special requests, such as dietary restrictions, allergies, or specific preparation instructions to culinary team.
• Communicate daily food tag rotation with specific allergen of each menu item with culinary team.
• Effectively communicate any issues, complaints, or special guest feedback to the All-Day Dining Supervisor/Manager.

3. Financial and Administrative  

• Prepare guest checks, verify billing information, and process payments accurately through the POS system. Handle cash, credit cards, and room charges efficiently and securely.
• Complete all assigned opening and closing duties, which may include front of the house and back of the house the restaurant, preparing for the day's service, and completing financial reports.​

4. Additional Responsibilities​ 

• Support Restaurant Supervisor by compiling and submitting the Daily Restaurant Report, which includes Total number of covers for each meal period (breakfast, lunch, dinner), Summary of daily reservations, including no-shows and walk-in, Breakfast forecast for the following day, based on hotel occupancy and expected guest flow.

As Hostess All Day Dining Cinnamon, we expect from you:

Educational Background 

• Bachelor's degree in hospitality management, Hotel & Tourism Management, Business Administration, or a related field.
• Diploma in Hotel Management or Tourism (acceptable for entry-level positions if combined with relevant experience).

Experience 

• Minimum of 2 years' experience in similar position, preferably within the hospitality industry.  

Skills & Competencies 

• Previous experience in a hotel or restaurant setting is preferred.
• Excellent verbal communication and interpersonal skills.
• Strong multi-tasking and organizational abilities.
• Proficiency with computer systems and POS software.
• A friendly, professional and ability to work under pressure
• A team-oriented attitude and a strong desire to provide exceptional guest service. 
• Ability to work effectively in a fast-paced, and high-volume.

Technical Proficiency 

• Computer literacy in Microsoft Office applications including Hotel System.
• Familiarity with HMS, Reservation system, EDC Machine & Alliants or similar platforms is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

We’re Fans. Are you?