Taking direct reservations from walk in guests, phone or E-mails.
Welcoming guests according to Mandarin Oriental Quality standards.
Organize seating allocation while meeting guests requirements as well as following the department’s intent to allow highest possible number of guests for each serving period.
Control the spread of booking through each meal period in order to avoid peak times and communicate any challenges to the respective manager.
Be fully aware of the handling of the credit card authorization process and its related security procedure.
Handle group bookings from the initial request until guest leaves the Restaurant, communicate food and beverage menus, organize seating arrangement etc.
Communicate guest’s preferences from various sources to the respective waiter.
Handling administrative duties such as gift voucher handling, preference recording and organizing, updating guest profiles, handling menu changes etc.
Ensure that menus are always updated and in good repair (menu formatting and printing).
Communicate necessary departmental information to other departments and divisions.
Maintains a high standard of personal hygiene and grooming at all times
Wears designated uniform which are well pressed and in a good state of repair
To ensure that the FLHSSE requirements are well carried out by the colleague.
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager.
Be aware how to use Mandarin Oriental Tokyo’s electric communication portal (Hotsos).
Mandarin Oriental, Hong Kong is looking for a Technical Officer to join our The Engineering team.
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Mandarin Oriental, Hong Kong is looking for a Telecommunications Officer to join our Exceptional Experience Centre team.
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Un oasis en el corazón de la ciudad. Siendo un verdadero punto de referencia, Mandarin Oriental, Santiago disfruta de una ubicación conveniente, excelentes restaurantes y una impresionante piscina al aire libre. Combinando una decoración elegante ...
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