MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are currently looking for a talented and highly driven:

Host/Hostess SACHI

The Host/Hostess is responsible for ensuring the complete satisfaction of our customers.

The Host/Hostess's main tasks are:

Before the service:

• Have a perfect knowledge of the seating plan and the layout of our best tables.
• Make sure you have enough wifi cards for our customers.
• Cloakroom clean and tidy, ready to work.
• Reception candles changed and lit.

During service:

• Welcoming customers in a warm and smiling manner, taking the cloakroom and leading the customer to the table, pulling out the chair and wishing them a pleasant meal.
• Remember the faces of the customers with the table for the jackets at the start.
• When everyone has arrived, the host/hostess helps to straighten up the restaurant as far as possible with the wait staff, while ensuring that customers leave, greeting them at reception and giving them their coats back.

To ensure quality service, the host/hostess must :

• Be perfectly familiar with the style of cuisine.
• Pass on all information concerning customer comments to the restaurant manager.
• Anticipate every customer request
• Be able to welcome and seat a customer according to the reservation plan and make last-minute changes.
• Be capable of clearing a customer from the cloakroom and returning it to them when they leave.
• Demonstrate interpersonal skills to build customer loyalty
• Welcoming and serving customers in accordance with the hospitality principles of a 5-star hotel, respecting the expectations of the Mandarin Oriental and Swiss Deluxe Group.
• Handle customer complaints in accordance with the LQE procedure and refer complaints and all customer observations to management.
• To adhere to and apply the Mandarin Oriental principles set out in ‘Our Commitments’.

Job Requirements:

• Experience in catering and hospitality
• Minimum 2 years' experience in a similar position
• Preferably initial experience in the luxury hotel sector
• Fluent in English and French
• Team player
• Excellent presentation and hospitality skills
• Outgoing and enjoy customer contact

 Please note this is a full-time permanent position 

Benefits:

We provide a comprehensive Benefits Package which includes

• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!