About the job

Based at the Mandarin Oriental, Bangkok and provide professional advisory and executive support to the Deputy General Manager and AVP, Operations & General Manager by leading the development and execution of the hotel’s strategic plans, guiding its community engagement initiatives and fostering the growth of management executives through coaching.

As Hotel Manager, you will be responsible for the following duties:

• Oversee all aspects of hotel operations, including rooms, food and beverage, culinary, spa and wellness, engineering, security, information technology and residences, ensuring the highest standards of guest service and satisfaction.
• Champion quality initiatives and service standards to achieve top-tier ratings in Trust You surveys, LQE Audits and Forbes assessments.
• Lead the strategic planning and execution of projects aimed at enhancing the hotel’s overall guest experience and operational efficiency.
• Collaborate closely with EXCO and the Deputy General Manager and AVP, Operations & General Manager to develop and implement the hotel’s budget strategy, driving strong financial performance.
• Ensure successful compliance with all FLHSS guidelines and annual audits conducted by third-party agencies engaged by MOHG.
• Act as the primary liaison with People and Culture on union relations, colleague matters and employment decisions.
• Lead the Hotel’s Risk Management Committee to proactively identify and mitigate risks.
• Provide strong leadership and support to Department Heads, Managers and colleagues by motivating, evaluating, mentoring and developing talent to achieve business objectives.
• Foster growth of lower and middle management through coaching, mentoring and effective communication, utilising tools such as the Balanced Scorecard and other appraisal systems to set goals, track progress and deliver constructive feedback.
• Take a lead role in establishing and managing the CAPEX plan and budget to support hotel improvements and growth.
• Develop and implement initiatives to actively engage the hotel in local community programs and social responsibility efforts.

As Hotel Manager, we expect from you: 

• Over 10 years’ experience in luxury international hotel operations with strong team management skills.
• Bachelor’s degree in Hospitality Management or a related field.
• Fluent in English; additional languages are a plus.
• Excellent communication, leadership, organizational, presentation skills and high emotional intelligence (EQ) to effectively manage and motivate teams.
• Proficient in hotel systems and data analysis.
• Ability to prioritise tasks effectively and work flexibly.
• Positive, energetic attitude with awareness of global hospitality trends.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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