The Landmark Mandarin Oriental, Hong Kong is looking for a Hotel Manager to join our Executive Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landma

rk Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at The Landmark Mandarin Oriental, Hong Kong within Executive Office in Hong Kong, the Hotel Manager plays a pivotal role in ensuring operational excellence, financial performance, service quality and guest satisfaction while fostering a culture of collaboration, innovation, and accountability. The Hotel Manager reports to the General Manager. 

As Hotel Manager, you will be responsible for the following duties:

• Main responsibility for the entire operations of F&B, Rooms, Spa, Engineering, Security and IT with direct reporting from that division

• Communicate with a variety of corporate departments regarding implementing standards, procedures and policies; provide feedback on companywide initiatives

• Be responsible for the implementation of all operational standards and their upkeep, the delivery and execution of appropriate training plans in all operational areas and their updates, based on the hotel KPIs, guest’s comments and service audit results

• Handle any issues delegated by the GM or AVP and ensures timely rectifications of service standards when needed

• Execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives

• Prepare the strategic business plans for the hotel specifically pertaining to Operations

• Develop the Department Heads through coaching, mentoring and general communications; use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback

As Hotel Manager, we expect from you:

• 5 years of professional experience in 5-star hotels

• International experience within a luxury hotel 

• Impeccable professional image combined with good ethics and values

• Outstanding communication skills

• Driven for results

• Creative, focused and flexible

• Possess strong leadership attributes

• Detailed oriented

• Must be fully geographically mobile

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plan. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

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