HOTEL MANAGER, EXECUTIVE OFFICE

We’re looking for a Hotel Manager to lead our Hotel Operations at Mandarin Oriental Hyde Park, London.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As our next Hotel Manager at Mandarin Oriental Hyde Park, London, we expect from you:

• To oversee the hotel’s daily operations, including Food & Beverage, Rooms, and Spa & Wellness, ensuring exceptional guest experiences, high colleague productivity, and a safe environment, all while striving for continuous improvement and excellence.
• To steer the strategic direction of key projects focused on the enhancement and evolution of the hotel’s offerings and guest experience
• To drive the implementation of both operational and strategic initiatives from the group, translating hotel strategies into seamless execution and operational excellence
• To stay ahead of industry trends, innovations, and competitor activity to ensure the hotel remains at the forefront of the market.
• To work closely with the Executive Committee to ensure alignment in striving for hotel business goals.
• To prioritize and lead efforts in all quality assessments, actively supporting local LQE initiatives to maintain and enhance our standards.
• To support in the development and coaching of managers and help drive the People & Culture strategy

To be a successful Hotel Manager you will have extensive experience within a senior leadership role in a luxury hospitality environment, you will be an excellent communicator and have a proven track record in managing large and diverse teams. You will be a natural and charismatic leader.

You will have the ability to effectively manage through others, be able to efficiently prioritize to meet deadlines and thrive in a changing environment. This role will require flexibility and the ability to work weekends, to drive and support the operation.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Including Private Medical and Dental Insurance for you and your family
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. You will be eligible for enhanced Pension contributions in this role.
• Increased holiday entitlement with Length of Service, up to 33 days off
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

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