Mandarin Oriental, Shenzhen is looking for Hotel Manager to join our Executive Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The 178-room Mandarin Oriental, Shenzhen is situated in one of the prime spots in the southern city, in the stunning UpperHills building, with a panoramic perspective of the city’s soaring skyline and lush parklands. With easy downtown access, Mandarin Oriental, Shenzhen, has a total of eight restaurants and bars, including a gourmet Cantonese outlet helmed by acclaimed celebrity Chef Fei, as well as a best-in-class Spa and Wellness facilities including a dramatic indoor swimming pool. Well known for its uncompromising levels of personalised and bespoke services, Mandarin oriental, Shenzhen was recognised as the first Forbes travel guide five-star hotel of the city.

About the job

Based at the Mandarin Oriental, Shenzhen within the Executive Office Division in Shenzhen, the Hotel Manager functions as the strategic, hands-on leader of the Hotel Operations. Leading a team of 400 colleagues, the Hotel Manager will be instrumental in championing operational performance in a large and complex operation, whilst supporting overall strategic direction to grow the business.

As Hotel Manager, you will be responsible for the following duties:

• Ability to successfully drive superior performance outcomes through an experienced leadership team
• Ability to teach, coach, mentor and inspire a seasoned team
• High level of energy and strong drive to succeed, transforming hotel strategy into concrete operational action steps to drive Mandarin Oriental’s transformation on property forward
• Proactive influencer of future direction of business, ability to establish and communicate clear operational vision and strategy 
• Be able to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the business
• Being hands-on throughout the entire property and being a partner to the AVP/GM
• Handles any issues delegated by AVP/GM and ensures timely rectifications of service standards when needed
• Delegate authority and responsibility to subordinate Directors & Managers in a way that the entire Hotel operation runs smoothly.

As Hotel Manager, we expect from you: 

• Relevant working experience in similar capacity and ready to move to a large and complex operation
• Excellent written and verbal communication skills
• Excellent planning and communication skills, sociable and open minded
• Ability to build relationships, internal and external with colleagues, business partners and ownership
• Fluency in Chinese language skills both written and spoken required
• Experience in a large-scale Hotel Operation within Asia desirable, Mainland China preferred

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?