Housekeeping Assistant Manager

Mandarin Oriental, Tokyo is looking for a Housekeeping Assistant Manager to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at Mandarin Oriental, Tokyo within Housekeeping Department in Tokyo, the Housekeeping Assistant Manager is responsible for all day-to-day operational activities within the Housekeeping department, ensuring that all guestroom standards with regards to cleanliness are consistently maintained at a very high level.  The Housekeeping Assistant Manager is responsible for resolving guests’ and staff’s needs with assistance by Housekeeping management and creating a climate of mutual respect and enthusiasm. The Housekeeping Assistant Manager reports to Housekeeping Manager.

As Housekeeping Assistant Manager, you will be responsible for the following duties:

-    Guest room preparation
Ensure to prepare room with customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
To control daytime operations with assigning room attendants for cleaning due out or stayover cleaning upon absence of Housekeeping floor supervisor.
-    Guest service
To control evening operation with preparing guest information for Turn Down attendants and with assigning the attendants by floor. 
Promote and recognize opportunities to provide guest service above and beyond all expectation, Monitor correct handling of all guest requests or preferences.
-    General Management:
Ensure that cleanliness and service standards are maintained in all areas of responsibility, work closely with the Engineering especially for repairing room defects, training Housekeeping supervisors and attendants on LQA standards.
Maintain a working understanding of housekeeping responsibilities to better service guest and colleagues, audit inspections of colleagues, and Monitor and maintain a safe environment for all employees. Provide updates to Housekeeping manager on progress and status of each area of responsibility, complete all required forms (room status, discrepancy, employee competencies and reviews, completion of all Mandarin Oriental training subject matter, maintain correct inventories of all OS&E items, complete all special projects in a timely manner, be an active team player with a hands-on approach when manpower is in shortage, ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety)
Inspect VIP arrival or turndown and random turn downs nightly on PM shift
-    Staff Training and Communication:
Conduct daily pre shift meetings on each AM/PM shift, Train employees in maintaining clean, organized and properly stocked work areas and equipment, Train employees to be perfectly groomed at all times, Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed, Communicate accurate information actively and in a timely manner to all colleagues, Give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance, Guest Rooms.
Completely understand and be able to operate all in room technology, Recognize and report all missing, damaged or sub-standard fixtures and equipment, Inspect all assigned guestrooms, both occupied and vacant. Ensure all general cleaning, preparation for VIP’s early arrivals and special cleaning requests are done on time and according to standard, Ensure all items are in place in guestrooms.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, Tokyo reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Housekeeping Assistant Manager, we expect from you: 

• Housekeeping management skill
• English skill
• Japanese skill (highly preferred but not mandatory)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

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