Mandarin Oriental Jumeira, Dubai is looking for a Housekeeping Runner to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Housekeeping Department, the Housekeeping Runner is responsible for Housekeeping Stores, receiving the stock, storing in ideal place, notify Supervisor of low stock levels. Floor Pantries maintenance, refilling of guest supplies and making deliveries in guest rooms such as Extra Bed , Baby Cot in a timely manner with the highest quality along with Mandarin Oriental Standards

As a Housekeeping Runner, you will be responsible for the following duties:

• To carry out any additional duties requested by management, related to hotel operational activities.
• Ensure all the special guest requests are delivered in a timely manner with proper presentation and standard as demonstrated by Housekeeping supervisory colleagues during initial training
• All the guest requests are written in check list stating, from whom request received, time of receiving and what time it was given and guest feedback if guest present
• Offer assistance to guests when requested or needed
• All requests delivery should comply with Mandarin Oriental Jumeria Dubai, Forbes , LQA , LRA ,LQE standards
• Issue store items from Housekeeping stores and to ensure all stores are neatly arranged and maintained according to FLHSS&E standards
• Remove all soiled linens and towels from the pantry and handover to Linen Runner or dispose it Linen Chute
• Place Fresh linen in the pantries before room attendant start the work
• Updating traces and special requests in the guest room before room gets inspected
• Placing of missing items in the guest room
• Replenish all bathroom amenities and dry amenities every day in the pantry according to par level
• Place water bottles in the pantries from the water store every day
• Removing Extra bed, baby cot and special request items from the guest and Pantry and keep it in right store without damaging the item
• To do room attendant task if operation requires
• To report immediately any Lost and Found article(s)
• Ensure to sign in and out for your keys and your hand-held device on a daily basis
• Hand over any special requests to the incoming shift leader or respective manager
• Report any suspicious persons or items in the guest rooms/ corridors
• Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
• Follow all MOQA, LQE, LQA, Forbes & FLHSS&E standards at all times
• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
• Return all articles left by guest to Lost & Found and adhere to Lost & Found policy
• Adhere to Do Not Disturb policy
• Other duties assigned by the Executive Housekeeper and Assistant Director of Housekeeping

As a Housekeeping Runner, we expect from you: 

• Senior High School Diploma or equivalent.
• Vocational Diploma in Hospitality related subject is an advantage.
• Minimum 1 year experience working in a luxury hotel environment.
• A minimum of 1 year Housekeeping experience in luxury hotels
• Middle East experience is an advantage.
• Hotel pre-opening experience is an advantage.
• Prior experience with HotSOS is an advantage.
• Clear communication; effective verbal and written communication skills in English is required.
• Arabic speaker is an advantage.
• Ability to plan and organize large projects.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Strong problem-solving skills.
• Professional appearance.
• Physical capabilities to stand for a long period of time.
• Flexibility to work overnight as required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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