About the job

Based in the Housekeeping Department in Barcelona, the Housekeeping Supervisor is responsible for overseeing the daily operations of the assigned hotel area to ensure the highest level of cleanliness and guest satisfaction. The Housekeeping Supervisor reports to the Assistant Executive Housekeeper.

As Housekeeping Supervisor, you will be responsible for the following duties:

• Ensure daily supervision of Housekeeping operations in the assigned area of the hotel.

• Conduct inspections of guestrooms, especially for VIPs, early arrivals, and special requests.

• Monitor and maintain cleanliness in public and back-of-house areas.

• Ensure all guestroom amenities and supplies are correctly placed and rooms are ready for guest arrival.

• Report and follow up on any damaged, missing, or sub-standard fixtures or equipment.

• Handle guest and staff needs with professionalism and efficiency.

• Conduct daily pre-shift briefings.

• Train and motivate room attendants and housemen, ensuring standards and service expectations are met.

• Ensure work areas and equipment are clean, organized, and well-stocked at all times.

What we are looking for:

• A strong customer orientation and passion for service.

• Team spirit and openness to multicultural environments.

• A committed and professional approach to work.

• Responsible, reliable, and detail-oriented.

• Minimum 2 years of experience in a luxury hotel.

• Good level of English.

• Excellent interpersonal and problem-solving skills.

• Ability to remain calm and courteous under pressure.

Our commitment to you

• Learning & Development: Unique training programs designed to support your growth.

• MOstay: Complimentary stays and special rates for you and your loved ones at Mandarin Oriental properties worldwide.

• Health & Wellbeing: Wellness programs and benefits to support your work-life balance.

Benefits:

• Weekly changing menus in our staff canteen.

• Access to an online learning platform for training and development.

• Clean and ironed uniforms provided by our laundry team.

• A young, dynamic, and multicultural work environment.

• Complimentary stays and exclusive staff rates.

• Free coffee and tea at our Coffee Corner.

• Electric kick scooter & bike parking.

• Staff parties and team-building events throughout the year.

• Internal mobility and professional growth opportunities.

• Weekly free physiotherapy sessions.

• Your birthday off to celebrate however you wish.

Mandarin Oriental is an equal opportunities employer.

We value the unique perspectives, backgrounds, and experiences that everyone brings. We are committed to creating a workplace free of discrimination and full of opportunity.

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