Mandarin Oriental, Costa Navarino is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Housekeeping Department in Pylos, Messenia, Greece, the Housekeeping Supervisor is responsible for scheduling and assigning cleaning and maintenance tasks to housekeeping colleagues on a daily, weekly and monthly basis. The Housekeeping Supervisor reports to the Assistant Housekeeping Manager.

As Housekeeping Supervisor, you will be responsible for the following duties: 

• Comprehends and complies with the Mandarin Oriental policies and standard operating procedures.
• Inspects, checks, and releases hotel rooms for arrivals, in accordance with the Mandarin Oriental standards.
• Maintains an overview of the daily occupancy, arrivals, departures, traces, and important guests in house.
• Creates daily task sheets for housekeeping colleagues, with special projects and traces.
• Monitors stock in pantries and acts accordingly, if refill is needed.
• Manages and oversees the daily operation on assigned floors.
• Trains, coaches and motivates housekeeping colleagues to achieve the highest quality standards.

As Housekeeping Supervisor, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Minimum of 3 years' housekeeping experience and 2 years' experience in a supervisory position, in a luxury resort/hotel.
• Fluency in English and Greek. Any other additional language will be considered as a plus.
• Strong overall computer literacy, not limited to MS Office.
• Ability to work on a flexible schedule.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen, as well as transportation to and from the resort.
• Three complimentary meals per day at our Colleague restaurant.
• Private Medical Insurance.

We’re Fans. Are you?