In Room Dining Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The In Room Dining Manager oversees the operational and financial aspects of the In Room Dining operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property.

Duties & Responsibilities:

• Takes responsibility for the business and qualitative performance of the outlet
• Actively supports the hotel’s team culture, and helps to achieve the hotel’s vision, goals and values
• Handles day to day management activities
• Establishes shift pattern organization
• Plans and coordinates menus with the chef
• Ensures that the team has good knowledge of food and beverage and that they act in accordance with MO standards
• Ensures all equipment is in good condition and correct training for its use is arranged
• Ensures that all daily meetings are arranged and conducted and that time and attendance sheets and holiday planners are accurately maintained and distributed to F&B Director
• Carries out other duties when requested by management
• Ensures that the outlet operates efficiently and profitably, while maintaining standards in terms of food, service, health & safety and reputation
• Analyses and plans outlet sales levels and profitability
• Prepares reports at the end of the shift/week, including colleague control, cost of sales control and sales
• Creates and executes plans for department sales, profit and staff development
• Sets budgets and/or agreeing them with senior management
• Supervises F&B service by directing and guiding colleagues, providing them with feedback
• Ensures that guests preferences are remembered by colleagues and that guests’ satisfaction is met by every member of staff
• Ensures greeting and taking orders by staff are all done to MO standards
• Develops outlet up-selling strategy and communicates it to all relevant staff
• Ensures food and beverages are presented to guests according to the standards of the outlet
• Develops a strategy for handling special requests and VIPs
• Deals with guest complaints in a timely manner and updates the F&B Director where appropriate

Qualifications / Experience:

• EU passport is mandatory in order to work in Greece
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment
• Opening experience preferred.
• Local and international food and beverage awareness.
• Excellent communication skills, both written and spoken, in English and Greek.
• Advanced knowledge of Microsoft Office Suite; Outlook, Word, Excel and PowerPoint.

Behavioral skills / attributes:

• Service oriented with an eye for details.
• Flexibility - Adaptability
• Strategic agility and ability to make quality decisions
• Solid organizational skills to motivate and grow talents
• Effective managerial and communications skills.
• Emotionally intelligent – especially across different cultural groups, high-net worth and / influential guests, nationalities and stakeholder interests.
• Highly self-motivated, professional, and capable of managing their workload and prioritizing tasks.
• Well presented and professionally groomed at all times.

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided
• Medical Plan Insurance
• Free meals at Colleagues' Dining
• Free laundry of those wearing uniform
• Colleague recognition program
• Learning & Development Program
• Task force Opportunities across the Group of Mandarin Oriental
• Colleague Social events and Wellness programs
• Various discounts provided within the Resort and in the nearby area