In Room Dining Manager, Food & Beverage

SHIFT PATTERN (40 hours, 5 days per week)

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based Mandarin Oriental Mayfair, the In Room Dining Manager will provide an efficient and friendly service of food and beverage, ensuring guest and residents satisfaction is achieved throughout their In Room Dining experience.

As In Room Dining Waiter/Waitress, you will responsible for the following duties:

• To ensure the mise en place are completed for day/night shift and during service in order to provide an efficient service.
• To ensure full knowledge of the In Room Dining menu and wine list in order to respond or amend guests requests to their full satisfaction.
• To take orders in a friendly, courteous and efficient manner according to guest requirements and hotel standards.
• To deliver service in guest rooms and residences according to hotel standards and guest requirements in a friendly, courteous and efficient manner.
• To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards.
• To ensure that the In Room Dining department is kept clean and in appropriate order at all times in compliance with our Safe and Sound standards.
• To perform on the job training in compliance with guest satisfaction surveys and hotel training plans, liaising with the F&B Manager
• To stay in consistent communication with Head Chef of the Restaurant to ensure menus are updated and accurate.
• To build a strong relationship with Guest Relations department and assist them when needed.

As In Room Dining Manager, we expect from you: 

• To be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning afternoon and evening, (including weekends and bank holidays), so flexibility is required where applicable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 3 complimentary nights per year, increasing to 5 with length of service.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals.
• 30% F&B & Spa discount.

We’re Fans. Are you?

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.