Mandarin Oriental Pudong, Shanghai is looking for an In Room Dining Supervisor to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the Food &Beverage Service Department, The In Room Dining Supervisor reports to the In Room Dining Manager.

As In Room Dining Supervisor you will be responsible for the following duties:

• The In Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In Room Dining activities and maintaining the highest standard of service established by the hotel.

As In Room Dining Supervisor we expect from you: 

• Have a minimum of 2 years' experience in a luxury establishment

• Have a keen interest in food and the culinary ambitions of the establishment.

• Willing to work a flexible schedule and holidays.

• Work in a safe, prudent and organized manner

• Have an in-depth knowledge of food and preparation

• Have a good knowledge of wine and beverages

• Be able to relate to all levels of guests and management

• Have the ability to handle multiple tasks at one time

• Have excellent communication and organization skills

• Be able to consistently delight and satisfy our guest

• Have the ability to handle guest requests in a detailed manner

• Reading, writing and oral proficiency in the English and local language

• Professional appearance and demeanor at all times

• Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge

• Actively looking to be ‘Best in class’

• Actively looking to use the career development within MOHG

• Desire to understand and research competition

• Committed to improvement and knowledge of hospitality outside work.

• Multi-lingual

• Knowledge of specific hospitality industry applications is desirable

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow,continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).

• Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.

• Delicious work buffet meals &various team building activities.

• Support the internal talent transfer plan of the group worldwide.

We’re Fans. Are you?