Based at the Mandarin Oriental Ritz, Madrid within the Room Service Department in, the WAITER / WAITRESS is responsible for delivering elegant and attentive service ensuring guest satisfaction. The Waiter reports to the In Room Dining Manager and Assistant In Room Dining Manager.
As WAITER / WAITRESS you will be responsible for the following duties:
Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of the house as well as polishing and assembling equipment.
Be able to operate the required steps on the point of sales system in order to process food and beverage orders.
Properly up-sell services and products to our guests by phone, enhancing service and generating increased revenue.
Perform any tasks relating to billing according to hotel standards and cashiering policies.
Conserve all outlet equipment and utensils in good condition by proper day-to-day handling of all applicable utensils and by carrying out required side duties as assigned.
Assist in picking up all required stocks, including linen, beverage, trolley, dried goods and others and arrange them accordingly.
Any other reasonable tasks assigned by the in room dining manager.
Be able to check minibar in the different rooms.
Create WOW moments to surprise and delight guests during the stay.
As WAITER / WAITRESS, we expect from you:
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
A minimum of 1 year of experience working as server in a Five Star Hotel.
Ability to understand guest needs and to deliver superior customer service.
Basic computer skills including MS Office is preferred.
Ability to understand effective approaches of communication with different individuals.
Availability to work on night shifts.
Good command in Spanish & English, knowledge in other languages is an advantage.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Access to a Staff Welfare Fund (Fondo Social) supporting employee well-bein
Flexible compensation plan with access to DKV health insurance (cost covered by the employee)
Participation in internal events and team-building activities
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