Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences, located in prime destinations worldwide and supported by a strong development pipeline. Renowned for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by its Asian heritage while delivering the cutting edge of luxury experiences.

We are now looking to appoint an Internal Controls Manager to join our Corporate Office.

Scope of Position

Reporting to the Head of Internal Controls and Compliance, this role plays a central part in both Mandarin Oriental’s Internal Control function and the Jardine Matheson Group Risk Management and Audit Team. The position is responsible for designing and evaluating the effectiveness of internal controls that mitigate financial and operational risks, while coordinating and operating the Group’s broader risk management programme.
The role requires strong analytical capability, business acumen, and the ability to engage stakeholders across corporate, regional, and hotel levels.

Major Responsibilities

Internal Audit & Controls

• Lead and undertake onsite hotel internal audits and internal process reviews at corporate and regional offices in accordance with established standards and agreed procedures.

• Identify and communicate financial and operational control risks, findings, and recommendations to stakeholders, ensuring corrective actions are implemented effectively.

• Support the Head of Internal Controls and Compliance in updating and refining hotel finance policies and procedures to strengthen governance and promote organisational excellence.

Enterprise Risk Management

• Coordinate, operate, and enhance the Group’s Risk Management framework and programme, ensuring alignment with the Group’s integrated risk management approach.

• Drive improvements to the risk framework, fostering risk awareness and best practices across the organisation.

• Facilitate communication, experience sharing, and risk reporting among hotel, regional, and corporate teams.

Governance & Reporting

• Assist with preparing Management and Audit Committee reporting, including materials relating to risk management, compliance, and internal control activities.

• Collaborate closely with key stakeholders across Mandarin Oriental and Jardine Matheson to ensure alignment of risk and control expectations.

Role‑Specific Competencies & Experience

• Degree holder in accounting, finance, or related disciplines, with a recognised professional qualification such as CPA, CIA, or equivalent.

• Minimum of 7+ years of relevant experience, including exposure to risk management in sizeable organisations.

• At least 5 years of internal or external audit experience, preferably with a Big Four accounting firm.

• Strong understanding of internal controls, audit methodologies, and risk management principles.

• Prior experience in hotel finance operations is preferred.

• Strong communication, influencing, and stakeholder engagement skills.

• Flexibility to travel or work remotely for assignments when required.

• Fluent in written and spoken English and Chinese (including Mandarin).

Our Commitment to You

Learning & Development

Your growth is our priority. We offer tailored learning and development programmes to support you throughout your career.

MOstay

Enjoy complimentary stays and exclusive colleague rates at Mandarin Oriental properties worldwide, giving you the chance to experience the legendary service we are known for.

Health & Wellbeing

We offer a range of health and wellness programmes to support balance, wellbeing, and a healthy work environment.

Retirement Plans

We reward long‑term commitment with competitive retirement plan options based on role and service length.

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