Mandarin Oriental, Barcelona is looking for an In-Room Dining Waiter to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, surrounded by historic modernist works and architectural gems by Gaudí.

About the job

Based at the Mandarin Oriental, Barcelona within the Food & Beverage Department, the In-Room Dining Waiter is responsible for delivering exceptional in-room dining service to hotel guests, ensuring timely delivery, accuracy of orders and the highest standards of presentation and guest satisfaction. The position reports to the In-Room Dining Manager.

As In-Room Dining Waiter, you will be responsible for the following duties:

• Support the company’s philosophy and culture through the Pillars of Legendary Quality Experiences, Departmental Legendary Quality Experiences, Guiding Principles and D.E.L.I.G.H.T. to ensure guest satisfaction and achieve the hotel’s Mission Statement.

• Set up trays and tables according to the guest order accurately and in a timely manner, following departmental standards and side work procedures.

• Deliver in-room dining orders to guest rooms within the quoted delivery time while maintaining professional presentation and service etiquette.

• Ensure all orders are checked carefully before leaving the service area to guarantee completeness and accuracy.

• Provide courteous and efficient service to all guests and respond promptly to any request.

• Demonstrate strong knowledge of food, beverages, wines, liquors and cocktails in order to assist guests with recommendations and upselling opportunities.

• Present the bill correctly ensuring all items served are properly accounted for.

• Verify guest satisfaction before leaving the room and anticipate guest needs to provide a seamless luxury experience.

• Remove trays and tables from guest rooms when requested or when the service is completed.

• Maintain all equipment, hot boxes, trays and service items clean and in perfect condition.

• Ensure silverware and glassware are polished and spotless at all times.

• Perform all side work duties including table and tray setup, napkin folding, cleaning and polishing of glassware and silverware, maintaining supplies and general organization of the working area.

• Maintain the in-room dining service areas clean and organized at all times.

• Follow all posted opening and closing duties as well as departmental procedures.

• Attend daily pre-shift briefings, food and beverage training sessions and monthly department meetings.

• Carry required equipment when delivering or collecting trays such as master key, bottle opener and communication device.

• Ensure a welcoming atmosphere and always greet guests warmly, wishing them a pleasant day or evening before leaving the room.

• At the end of each shift, deliver all checks and reports to the designated location according to departmental procedures.

• Maintain par levels of supplies including beverages, waters, sodas and service sundries.

• Assist with small assigned projects and support colleagues when needed to ensure smooth operation.

• Always maintain a clean, organized and professional working environment.

Mandarin Oriental Barcelona reserves the right to add, delete or modify the duties described in this job description at its discretion with appropriate notice.

As In-Room Dining Waiter, we expect from you:

• Strong interpersonal and guest service skills.
• Excellent knowledge of food and beverage service standards.
• Ability to work in a fast-paced luxury hospitality environment.
• Highly responsible, reliable and detail oriented.
• Ability to work collaboratively within a multicultural team.
• Strong attention to guest needs while maintaining calm and courteous behaviour.
• Minimum 2 years of experience in luxury hotel Food & Beverage service.
• Good English communication skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Benefits:

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

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