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IT Assistant

  • JR-01780
  • Rooms
  • Full time
  • Mandarin Oriental, Macau

Duties and Responsibilities

Maintenance and Support

  • Handle installation and technical support for all computers, printers, telecommunications and other IT peripherals.
  • Handle hotel guest technology related inquiry and assistance.
  • Communicate with support vendor regarding the hardware repair and maintenance, replacements (RMA).
  • Coordinate and monitor contractors on performing the preventative maintenance program of all IT related.
  • Maintain and manage list of support issues and coordinate with the vendor or service provider for an immediate resolution.

Administration

  • Perform routine and operational tasks.
  • Manage IT inventory with the maintenance of the existing systems, including the warranty expiration.
  • Organize all documents, manuals, master software, spares, etc. in such a way that they are secure but readily available.
  • Maintain and update documentation and manuals of all computer technology up to date and in good order.
  • Maintain a log of backups and locations of all media stored in the offsite backup storage.

Security

  • Provide adequate physical security for hardware and related items.
  • Ensure that access to hotel systems and technology are protected from unauthorized access.
  • Anti-virus software is installed, kept up to date, and operational so as to protect the hotel / office systems.

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