Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
Greet and escort guests promptly to their rooms
Handle cash drawer properly as outlined in the MOHG Controller’s manual
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
Work as a shift leader and ensure the operational tasks are completed or hand over to next shift properly.
Demonstrate teamwork by cooperating with and assisting colleagues as needed
Address special guest preferences recorded in guest history profiles
Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly.
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.
To assist with the review of daily arrivals, allocation of rooms according to the requirements of the guest.
To assist with group preparation and guest room allocation.
To assist in preparation of VIP guest and Long Stay guest rooms.
To take full ownership of the Rooms Controller role when required.
Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
Communicate clearly with the Night Auditor and Accounts Department
Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
Perform assistance to guests in any area of the hotel.
Perform any other reasonable duties as required by the Assistant Front Office Manager.
Perform any tasks as assigned by the Management
Perform Night Shifts
To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
Stewarding Manager
Mandarin Oriental New York is looking for a Stewarding Manager to join our Stewarding Department.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting respo...
About the job
Based at the Mandarin Oriental Boston / within the Spa Department in Boston, Massachusetts, the On-Call Spa Therapist position is responsible for providing personal assistance to any guest arriving for their reserved spa treatments....
Based within the Kitchen in Guangzhou, the Job Advert Template Chinese Brasserie Concept BBQ Head Chef is responsible for assisting the Chinese Brasserie Concept Executive Chef in running the assigned kitchen efficiently. He/she is to ensure, that...
Sign up for Job Alerts
Please indicate your department, employment types and locations and we will email you regular job alerts.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.
