IT Manager

We are looking for an IT Manager to join our pre-opening team at Mandarin Oriental Punta Negra, Mallorca, set to open in Spring 2025.

Surrounded by natural beauty, the Mandarin Oriental Punta Negra, Mallorca spreads over 3 hectares of landscaped cliff tops and gardens cascading down to the sea, where it offers unique access to two coves surrounded by crystalline waters. The property is ideally located within Calvià, one of the most exclusive municipalities of the island, and close to key attractions such as the Portals port, the historical landmarks of the capital Palma de Mallorca, and the international airport.

Mandarin Oriental Punta Negra, Mallorca will feature 131 guestrooms, including 44 suites and nine bungalows located just a few steps from the waterfront. The spacious accommodation will provide full or partial sea views, outdoor terraces or balconies, some of which offer private panoramic plunge pools. A comprehensive Spa at Mandarin Oriental will offer the Group’s signature wellness therapies and beauty treatments, with a focus on local nature-inspired programmes. The spa includes an indoor swimming pool, while three outdoor pools are located across the resort.  Guests will also have access to a wide range of water-sports as well as a comprehensive Children’s Club.

As the IT Manager, you will be responsible of the Information Systems, Communications and Multimedia Systems of the Hotel.

The IT Manager will be responsible for the following:

• IT Systems administration
• HW administration
• OS administration
• Backups control
• Telephone systems network administration
• Equipment maintenance
• PABX: To control failures and communicate to supportive supplier.
• Mobile telephone: To apply for new lines, to control expenses and send report to finance, HW configuration, failures management.
• SW applications administration
• Installation together with suppliers
• Upgrading and hotfix apply
• End user support coordination
• To make sure all application work correctly and efficiently
• Network management
• To make sure the admin and guest networks works properly
• Detect and fix failures together with suppliers
• Support for network HW replacement
• Desktop support
• Desktops and Laptop maintenance (HW-SW)
• Support to end users
• IT new projects coordination
• Hotel specification design
• Training coordination together with L&D Manager
• Implementation follow up

What are we looking for?

• Degree holder or a master’s degree in IT&T
• Strong knowledge and ability of providing general IT and consumer electronics hardware/software technical support
• Prioritisation and organisational skills necessary to meet deadlines and project execution.
• Able to deliver high quality customer service
• Excellent problem-solving skills
• Effective communication skills both written and spoken, in Spanish and English.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
• Knowledge of specific hospitality industry applications is desirable