Kids Club Attendant

儿童乐园服务员

Mandarin Oriental, Sanya is looking for a kids club attendant to join our Recreation team.

三亚珊瑚湾文华东方酒店现招募儿童乐园服务员加入康乐部团队。

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

你是一位具有工匠精神的大师吗？你是否有愿望加入我们团队，共同努力，一起成功？你是否能够展示诚信与尊重，勇担责任？您是否拥抱变化、接受成长型思维模式？我们诚邀您成为卓越的粉丝。

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

文华东方酒店集团是屡获殊荣的酒店管理公司，在世界各地的显著地点拥有最奢华的酒店、度假村及住宅，并拥有强有力的开发拓展能力。文华东方酒店集团因成功打造全球最炙手可热的酒店而受到广泛认可，其传奇服务的灵感源自亚洲传统，同时代表着最前沿的奢华体验。

MANDARIN ORIENTAL, SANYA

三亚珊瑚湾文华东方酒店

A hidden gem where nature is celebrated, and privacy is assured.

一个融合自然美景与身心疗愈的隐奢世外桃源

Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.

The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.

三亚珊瑚湾文华东方酒店是文华东方酒店集团在中国大陆的首家酒店，在传递当代奢华及体现海南特色的同时，反映出集团东方色彩的传统，为国内宾客提供远离喧嚣的宁静和放松。

酒店位于占地12万平方米的热带雨林中，独享1.2千米的珊瑚海滩。热带植物郁郁葱葱，俯瞰南中国温暖舒缓的海水。

About the job关于工作

The Kid’s Club Attendant is responsible for, but not limited to, the overall Kid’s Club tidiness and appearance also provides personal assistance to all kids that use the Kid’s Club facilities.

儿童俱乐部服务员负责但不仅于整个儿童俱乐部的整洁干净，同时给小孩子提供活动和设施的帮助。

As Kids Club attendant, you will be responsible for the following duties:

作为儿童乐园服务员，您需要承担以下职责：

• Keep work area clean, hygienic and neat at all times.确保工作区域一直干净整洁。

• Must follow all Standards and Procedures as taught by legendary trainers, Kid’s Club Supervisor or Assist.Fitness & Wellness Manager. 必须按照培训师或康乐副经理所培训的标准去实施。

• To ensure that a high standard of service is maintained throughout the Kid’s Club. 必须确保儿童乐园所有服务和卫生都保持一个标准。

• Assist in the operations of  recreation department as required: 帮助康乐部门别的区域的运营。

                        Reception Desk接待台

                        Relaxation Area休息区

                        Sluice Area水沟区域

                        Fitness Center健身房

                        Yoga Studio榆珈室

                        Kid’s Club儿童乐园

                        Games Room游戏室

                        Tennis/Multipurpose Court网球场        

• Report to engineering department and follow up closely on all maintenance requests.通知工程部跟进一切工程问题
• To maintain inventory of supplies for the operations of the kid’s club, games room and tennis court。确保儿童乐园、游戏室和网球场运营的所有设备的充足。

• To attend daily briefing, weekly and monthly department meetings.参加每日的会议，每周和每月的康乐会议。

• To maintain a high standard of appearance and personal hygiene as lay down by the Assist. Fitness & Wellness Manager. 按照康乐副经理所设定的高标准去维护和保养。

• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Assist. Fitness & Wellness Manager. 根据康乐副经理的要求，必须参加所有必要的培训课程。

• Must have the ability to courteously interact and answer all spa & recreation related questions with guests. .必须能回答客人就水疗康乐所询问的相关问题。

• Assist in all areas of the recreation as and when necessary.当需要时，能给所有相关区域的客人提供帮助。

• Assist on reservation of water sport, fitness class, games room and tennis courts as and when necessary. 需要时帮助做水上运动、健身课程、游戏室以及网球场的预定。

• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work通过培训确保在工作中我们的操作是安全的。

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Kid’s Club Supervisor. 根据儿童乐园主管所设定的标准，能够保持一种专业的友好的职业态度并能对岗位要求负责。
• Will greet each guest with a smile and acknowledge guest even in passing. 能够用微笑问候每一个客人，即便是从身旁经过。

• Will proactively offer assistance to all guests when necessary. 当需要时能主动地为所有客人提供帮助。
• Perform baby sitting service as and when necessary. 当需要时，能提供儿童托管服务。
• To supervise and instruct the safe use of the toys and equipments in the Kid’s Club. 确保儿童在儿童乐园里使用玩具是安全的。
• To maintain a calm and patient manner on handling boisterous kids. 面对爆燥的孩子时能耐心冷静。
• To provide sound, scientifically correct feedback to guests should they be performing un-safe manner. 对那些行为习惯有危险的孩子要给以适当的反馈。

As Kids Club Attendant, we expect from you: 

儿童乐园服务员，我们需要您具备：

• Strong verbal communication skills, good at interpersonal interaction, with a strong service mindset and meticulous attention to detail. 良好的语言表达能力，善于沟通，服务意识强，工作信心细致。 
• Cheerful, optimistic, proactive, and a strong team work mindset. 性格开朗乐观，积极向上，团队协作能力强。
• Passionate about the child service industry, with the ability to communicate effectively with both children and parents. 热爱儿童服务行业，能够与儿童及家长有效沟通。
• Preference will be given to candidates with experience in front desk reception, food and beverage hospitality, or those engaged in child education, entertainment, or related service industries. 有关前台接待、餐饮接待、等服务业或儿童教育、娱乐行业经营者优先。

Our commitment to you

我们承诺给您

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

学习与发展：您的成功即是酒店的成功。我们为您职业生涯的各个阶段精心设计独特的学习与发展计划，使您不断成长。

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

同事入住福利： 当您作为我们的同事努力工作时，休假是非常重要的。做为文华东方酒店大家庭的一员，无论您身处世界何处，都可以申请入住文华东方酒店。同事入住福利项目为您及您的家人提供免费住宿和员工价。

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

同事健康及福祉：找到工作与生活的平衡点非常重要。我们非常重视您的健康及福祉。我们为全球所有同事提供各种健康福利及保健计划。 

Local benefits

本地福利

• A competitive salary and benefits packages 具有竞争力的薪资及福利
• Annual Leave and Public Holidays 带薪年假及公共假期
• Social Insurances and Housing Fund 社会保险及公积金
• Free accommodation and meals 免费的宿舍住宿及工作餐

We’re Fans. Are you?