Kids Club Supervisor

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Kids Club Supervisor will be responsible for overseeing the daily operations of the Kids Clubs recreational facility. To create a safe, engaging environment where children can participate in a variety of activities and programs. Additionally, to lead a team of staff members, ensuring excellent customer service and adherence to all safety protocols.

Key Responsibilities:

• Participate in the smooth running of the Kids Club department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located.  Help make the Kids Club offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.
• To have a complete knowledge of the products and services offered by the hotel, and particularly all the Kids Club activities in the hotel.
• To lead the implementation of all health and safety codes and to take full and complete care of children.
• To effectively rota and plan for the colleague duty roster, ensuring it is recorded properly on the payroll system, before cut-off each month.
• Ensure the execution of the Kids Club activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• To regularly check stock of all OS&E and effectively request new items/equipment via our SCM purchasing system.
• To lead the learning and development of the Kids Club Attendants.
• To support FLHSS management and have a thorough understanding of all related process & procedure for the area.

Qualifications and Requirements:

• Minimum 3 years’ experience working in a Supervisory position with children in a hotel or resort
• Must be fluent in English both written and verbal
• Must be flexible and approachable with a firm grasp of emotional intelligence techniques
• Must possess strong communication skills towards colleagues and guests
• Computer literate and competent in the use of Microsoft office apps/Outlook email
• CPR and Pediatric First Aid qualification preferred