Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Laundry Agent is responsible for processing guest laundry, hotel linens, uniforms, ensuring the highest standards of cleanliness, hygiene, and presentation. This role supports the efficient operation of the laundry department, delivering high-quality results in line with Mandarin Oriental’s legendary service standards.

In a pre-opening environment, the Laundry Agent contributes to operational setup, training, and readiness to ensure seamless laundry services from opening day.

Key Responsibilities

Laundry Operations

• Perform daily laundry tasks including sorting, washing, drying, pressing, folding, and finishing
• Ensure proper handling of guest laundry, hotel linen, and staff uniforms
• Follow correct washing formulas and fabric care procedures
• Ensure timely processing and delivery of all laundry items

Guest Laundry Service

• Handle guest laundry with care, attention to detail, and confidentiality
• Check guest garments for damages or special instructions before processing
• Ensure clothes are returned clean, well-pressed, and neatly presented
• Report any discrepancies or issues to the Supervisor immediately

Linen & Uniform Processing

• Sort and process linens according to type, color, and fabric
• Ensure proper handling and finishing of bed linen, towels, and uniforms
• Identify and segregate damaged or stained items
• Support uniform and linen distribution as required

Pre-Opening Responsibilities

• Participate in training sessions, SOP briefings, and service culture programs
• Assist in setting up laundry equipment, workflow, and storage areas
• Take part in mock operations, testing, and simulation exercises
• Support organization of linen stock and operating supplies

Equipment Operation & Maintenance

• Operate laundry machines (washers, dryers, presses, ironing equipment) safely and efficiently
• Follow proper usage guidelines to avoid damage to items and equipment
• Clean and maintain equipment after use
• Report any malfunction or repair needs promptly

Quality Control

• Inspect all laundry items to ensure cleanliness and proper finishing
• Maintain high standards in pressing, folding, and presentation
• Ensure consistency in quality in line with luxury hotel standards
• Re-process items that do not meet quality expectations

Coordination & Communication

• Work closely with Supervisors and team members to meet operational targets
• Communicate effectively regarding workload, delays, or issues
• Support other laundry colleagues during peak periods
• Coordinate with Housekeeping for linen delivery requirements

Safety, Hygiene & Compliance

• Follow all health, hygiene, and sanitation standards
• Handle chemicals and detergents safely and according to guidelines
• Use personal protective equipment (PPE) when required
• Maintain a clean, organized, and safe working environment
• Report any hazards or incidents immediately

Qualifications & Experience

• High school diploma or equivalent preferred
• Previous experience in laundry operations or housekeeping is an advantage (luxury hotel experience preferred)
• Basic understanding of laundry processes and fabric care
• Ability to operate laundry equipment (training can be provided)
• Physically fit and able to handle repetitive tasks and stand for extended periods
• Basic English communication skills
• Positive attitude and willingness to learn
• Attention to detail and quality standards
• Reliability and consistency
• Teamwork and cooperation
• Time management and efficiency
• Strong work ethic
• Ability to follow instructions and procedures

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?