Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Laundry Attendant is responsible for delivering high-quality laundry services to guests and colleagues. This role ensures that all garments, uniforms, and linens are cleaned, pressed, and presented according to the highest standards of Mandarin Oriental Downtown, Dubai. The Laundry Attendant is proficient in operating various laundry machinery, managing guest laundry requests, and maintaining the cleanliness and organization of the laundry area. Additionally, the role involves supporting inventory management and assisting with uniform maintenance and distribution.

Responsibilities

Departmental:

• Garment Care: Collect, sort, and inspect guest laundry items for appropriate cleaning and treatment. Ensure all garments are washed, dry-cleaned, and pressed according to care instructions and Mandarin Oriental standards.
• Uniform Management: Sort, clean, press, and distribute colleague uniforms as per care instructions. Handle uniform repairs and tailoring as needed.
• Linen Management: Assist in managing the linen exchange process, including sorting, cleaning, and maintaining inventory records for F&B linen and other hotel linens.
• Machinery Operation: Confidently operate various laundry machinery, ensuring all equipment is used according to safety guidelines and maintenance schedules.
• Inventory Management: Assist during linen and uniform inventory checks. Maintain accurate records and ensure that all items are stored hygienically and in good condition.
• Guest Service: Respond to guest laundry requests promptly and professionally, ensuring timely delivery of cleaned items to guest rooms. Handle guest complaints with care, escalating issues to management when necessary.

Colleague Relations:

• Team Collaboration: Foster a positive work environment by promoting teamwork and addressing any conflicts or issues that arise. Assist colleagues during peak operation hours by handing out and collecting uniforms.
• Communication: Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction. Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
• Role Model: Serve as a role model by demonstrating humility, empathy, integrity, and a commitment to service excellence.

Guest Relations:

• Guest Interaction: Warmly engage with guests when applicable, ensuring their laundry needs are met to the highest standards of customer satisfaction.
• WOW Moments: Create WOW moments to surprise and delight in-house guests by delivering exceptional laundry services.
• Complaint Handling: Listen to any customer complaints, take ownership of the situation, and resolve issues effectively. Communicate with management immediately if the issue requires further attention.

Skills and Qualifications

Education & Certificates:

• Senior High School Diploma or equivalent.
• Vocational Diploma in Textiles, Fabric Care, or Hospitality-related subject is an advantage.

Experience

• Minimum 1 year of experience working in a luxury hotel environment.
• A minimum of 1 year of experience in Housekeeping or Laundry in luxury hotels.
• Experience in the Middle East is an advantage.
• Hotel pre-opening experience is an advantage.

Technical Skills

• Proficient in operating various laundry machinery and handling cleaning chemicals safely.
• Knowledge of different fabric types and their care requirements.

Communication and Language skills

• Effective verbal and written communication skills in English are required.
• Arabic speaker is an advantage.

Behavioral Skills

• High level of attention to detail, with the ability to organize and manage multiple tasks effectively.
• Strong problem-solving skills and the ability to work independently.
• Professional appearance and demeanour.
• Physical capability to stand for long periods and perform tasks that require physical effort.
• Flexibility to work overnight shifts as required.