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Learning & Development Coordinator

  • JR-02091
  • People & Culture
  • Full time
  • Mandarin Oriental, Macau

  • Ensure the daily operations are in line with the departmental Legendary Quality Experiences.
  • Set-up the payroll administration for trainees in conjunction to the Finance Department as well as the guidelines set by MOHG.
  • Orientates and trains new colleagues in a way that teaches and embodies the group and the hotel’s Vision and Mission, to ensure that the hotel completely delights and satisfies the guest.
  • Assist in the development of learning and development programs that deliver meaningful information to managers, so they can exceed our expectations.
  • Administer the MOHG Colleague Experience Survey - always striving for being the BEST!
  • To ensure that Mandarin Oriental, Macau’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • To assist in arranging all internship program interviews (telephone/in-person) of all colleagues up to the level of Executive.
  • To assist in the arrangement of all interviewed internship candidates for further consideration, set up all additional interviews as necessary; track applicant progress including of elimination from process with appropriate notification of rejection.
  • Ensure that the working environment and the interview rooms are in good condition. 
  • Coordinate the on board process of new colleagues and new trainees, including prepare the welcome kit and uniform fitting.
  • Coordinate all actions and follow-ups with appropriate Department Head and Executive Committee member.
  • Oversee the Internship Colleague Data Maintenance in connection with necessary new hire paperwork in order for the candidate to initiate work.
  • Ensure all termination paperwork for trainees are properly completed i.e. exit interview, return of all hotel issued property, locker inventory, IT clearance form etc.
  • Ensure security and confidentiality of all P&C information in the hotel.
  • Prepare and execute hotel monthly training plan
  • To assist in arranging On-Job Training (OJT) & Group Training Techniques (GTT) training and to ensure the hotel achieve the required ratio of trainers subject to the Learning & Development Review Standards
  • To arrange all required documents and procedures for cross exposure and familiarization program
  • To coordinate with the external trainers in Food Safety training; First Aid, CPR and AED training; Lifeguard training; including trainers from IFT and other training organizations.
  • To co-assist the colleagues in preparing the administration for the external training
  • Deliver MOve-In Orientation Program for new hire colleagues
  • To assist in arranging Interview for Success (IFS) training
  • To assist in arranging Managing Learning & Development Program for Departmental Training Coordinator
  • Track, input and maintain all individual colleague training & development records within P&C System and Training Matrix
  • Assist to achieve all the standards stated in the Learning & Development Review
  • Maintain good communications within the department and with other colleagues.
  • To execute all the assignments based on the task list to ensure an effective daily, weekly, monthly, quarterly and yearly tasks accomplishment.
  • Update and follow up on all the e-learning programs to ensure they are completed on the requested time.
  • To maintain and upkeep the role as Central site owner to ensure the Central is updated on a regular basis.
  • Provide assistance to People & Culture team when necessary.
  • Perform any other duties as requested by Director of People & Culture.

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