Mandarin Oriental Downtown, Dubai is looking for a Lobby Hostess to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Lobby Hostess is responsible to welcome, direct and escort guests, provide an efficient and courteous approach, be knowledgeable in details about all areas of the hotel and represent the brand to the highest levels. Lobby Hostess reports to Assistant Guest Services Manager.

As a Lobby Hostess, you will be responsible for the following duties:

• Possess thorough knowledge of the hotel’s concept, services, and promotions, and clearly communicate them to guests while delivering warm, professional, and engaging service.
• Greet, escort, and farewell guests with care, maintain high personal grooming and uniform standards, and serve as a professional and approachable brand ambassador.
• Observe and respond to guest behavior and preferences, resolve complaints or escalate when necessary, and contribute to creating memorable guest experiences.
• Maintain accurate records of guest preferences, apply them proactively, and ensure clear communication across departments to support consistent service.
• Foster teamwork and a positive work environment, attend required trainings, and demonstrate integrity, humility, and service excellence at all times.
• Uphold MOHG Legendary Quality Experiences (LQEs), review daily arrivals and reservations, and ensure all guest requests are handled promptly and respectfully.

As a Lobby Hostess, we expect from you: 

• High School qualification or equivalent, with at least 1 year of experience in a luxury hotel or resort environment.
• Experience in hotel re-openings or renovations and familiarity with the Middle East region is considered an advantage.
• Excellent verbal and written communication in English; additional languages like Arabic are preferred.
• Strong understanding of guest expectations, with the ability to deliver high-level service independently.
• Effective interpersonal and organizational skills, with the ability to multitask and prioritize in a fast-paced setting.
• Physically able to stand for extended periods and flexible to work various shifts, including evenings, weekends, and holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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