Lounge Experience Manager, Food & Beverage

SHIFT PATTERN (40 hours, 5 days per week Thurs - Sat availability required)

Mandarin Oriental Mayfair is looking for a Lounge Experience Manager to join our upcoming live music Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based at Mandarin Oriental Mayfair our soon to open live music lounge will set the new standard for the city, a space defined by music. As the Lounge Experience Manager you will be a part of a team where every detail will be designed with grace, elegance and electricity. You will work in an environment where discretion meets vibrancy, and guests will feel transformed by the power in each note. We are looking for someone who is ready to step into the next era of London nightlife. A visionary leader with a passion for curating world-class lounge experiences, orchestrating service where elegance, energy, and soul are always in perfect rhythm.

As a Lounge Experience Manager at Mandarin Oriental Mayfair, you will be responsible for:

• Direct the daily operations of the lounge to ensure a consistently flawless guest experience that blends elegance, intimacy, and a vibrant energy.
• Act as a true brand ambassador for Mandarin Oriental, fostering a respectful, generous, and guest-focused culture within the team.
• Monitor and manage financial performance, ensuring revenue, costs, and profit margins are optimised through smart, strategic decision-making.
• Oversee the lounge’s beverage programme, maintaining exceptional standards, conducting regular stock checks, and curating a list that excites and performs.
• Support recruitment, training, and development of the team in partnership with People & Culture, building a passionate, high-performing service team.
• Contribute to the creative and operational evolution of the lounge ,from menu development to guest experience innovation , keeping the venue dynamic and desirable.

As a Lounge Experience Manager, you will work 40 hours per week on a rotating shift pattern. Please note that Thursday, Friday, and Saturday are mandatory working days. (including weekends and bank holidays)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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