Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 44 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

Position Title: Manager, COO Office

Reports To: Chief Operating Officer

Location: Hong Kong

Position Summary

The successful candidate will support the Chief Operating Officer in managing groupwide operations by supporting and coordinating all activities under the Operate pillar, improving operations governance, and creating a new operating framework for the Corporate functional leads to enable Mandarin Oriental to succeed a ultra luxury hospitality brand.

The successful candidate will be support AVP’s and GM’s as well as the Corporate functional teams in Rooms, F&B, Wellbeing, Quality & Opening Excellence and FLHSS to collaborate and partner in delivering Operational Excellence and alignment primarily across Finance, Commercial, People & Culture, Information Technology, as well as the CEO Office.

The successful candidate will be an Ambassador of our Corporate Values: The Exceptional, Growth, Teamwork, Respect, Responsibility.

Major Responsibilities

• Act as Chief of Staff in supporting the COO to drive personal and function wide efficiency in all organisational and governance responsibilities in managing Groupwide Operations and all direct reports on a daily basis.

• Support, manage, coordinate and administer all updates, follow ups and action planning from EXCO, GLT, Governance and for all initiatives in the Operate pillar

• Through operate governance, partner with project leaders, and Transformation, to ensure strong project & change reporting and adoption, across the operate portfolio.

• Support COO in the preparation for key meetings including presentation preparation for Board, EXCO, GLT, AVP. OPX and Transformation comms

• Partner with People & Culture to coordinate interviewing, assessment and senior appointment announcements

• Monitor and provide regular updates on the team goal achievement

• Partner with project leaders, and transformation, to ensure strong project & change reporting and adoption, across the operate portfolio

• Support Corporate Director of Operations on action planning and initiatives to support hotels through the MPR, 1:1, owner feedback and budget process

Key Competencies

• At least 5 years of experience working in a fast-paced, operational focused environment

• A growth mindset and high learning agility

• Excellent interpersonal skills with the ability to communicate with colleagues of all levels

• Digital savvy, strong analytical skills, financially savvy and passion for Operations

• A proactive and flexible approach with the ability to adapt to changing conditions and priorities and to work in a collaborative team environment

Corporate Values

The Exceptional - We deliver the Exceptional

We delight and surprise our guests and colleagues, our passion for Mandarin Oriental is our guiding star and ensures we deliver the exceptional, everyday, everywhere.

Growth – We embrace growth mindset

We do not work towards a finish line; we continuously improve and innovate. We invest in personal development for everyone.

Teamwork – We succeed together

We collaborate, working harmoniously and sharing together in our success.

Respect – We demonstrate integrity and respect

We do the right thing even when no one is watching. We treat all stakeholders with dignity, acknowledging their unique contribution in heling is succeed.

Responsibility – We act responsibly

We care for the wellbeing of our guests, colleagues, communities and the planet.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you? ​